一、接警询问 1.您好，这里是XX119消防指挥中心。
Hello, XX 119 Fire Department Command Center. Can I help you?
2.这是消防队。
Fire Brigade,here.
3.请等一会儿.
Please hold on.
4.请问你能说汉语吗？
Can you speak Chinese?
5.我能帮助您什么吗？
Can I help you?
6.您有什么麻烦吗？
What’s the matter with you?
7.是。什么地址?
Yes. What’s the address?
8.请将您的准确地址告诉我。
Please tell me exactly where you are.
9.我可以知道你的名字吗？
May I know your name?
10.你的姓名是什么？
What’s your name, please?
11.请拼写出来。
Please spell your name.
或Spell it please.
12.你从哪打的电话？
And where are you ringing from?
13.有人受伤吗？
Is anyone injured?
14.谢谢。我们马上就到。
Thank you. We’ll be arriving very soon.
15.请在原地别走开，我们就到了。
Please stay where you are. We’ll be present right away.
16.请问事态（火势、伤势、病情）是否严重？
Is the situation (fire, injury, illness) serious?
17.请问受伤者的人数。
How many people are injured?
18.死亡人数是多少？
How much is the death toll?
19.您受伤了吗？是否需要救护车？
Are you injured? Do you need an ambulance?
20.我听不懂你的话。你能否请当地人帮你陈述？
I can’t understand your words. Would you please ask a local person to indicate the detail for you?
21.对不起，请您讲慢一点。
Excuse me,a little slower please.
或Excuse me, would you mind speaking a little slower?
22.对不起，请您重复一遍。
Sorry,I beg your pardon.
23.请别着急。
Don’t be nervous.
或Don’t be anxious.
Take it easy.
24.我们已经接到报警。
We’ve received the report for police service.
25.请你稍等，我们很快就到。
Just a minute,please.We’ll get to the scene very soon.
26.对不起，电话太多，让您久等了。
I am sorry for keeping you waiting so long,but the line has been busy.
27.请稍候，警察将会尽快赶到。
Just a minute,please. The local police officer will hurry to the scene as soon as possible.
28.对不起，很报歉，我们不了解情况，请您向相关部门去咨询一下。他们的电话是XXXXXXX。
We are sorry. We are not familiar with the situation. Would you mind consulting a relevant branch? The phone number is XXXXXXX.
29.您反映的情况不归我们处理。请您打另外的电话xxx。
We are not in charge of your case. Please call xxx for help.
30.我们对权限以外的事情帮不了你忙。
We can do nothing in a case which is out of our jurisdiction.
31.很报歉，我们尽力为您联系一下，请您也向相关部门求援。
We’re very sorry. We’ll try to help you as much as we can. We also advise you do to ask a department concerned for help. The phone number is XXXXXXX.
32.您打错了，我们这里是110报警服务台。
You’ve got the wrong number. This is the Police Service Center with the phone number 110.
33.非常乐意为您服务，请别客气。
You are welcome. It’s our pleasure to help you.
34.感谢您的监督。
Thank you for your advice.
35.谢谢合作。
Thanks for your cooperation.
二、外国人报警求助常用英语
36.我家失火了。
My house is on fire!
There’s a fire in my neighborhood.
37.我有危险，需要帮助。
I am in danger, and need help.
38.救命！ 救命！
Help! Help!
39.有人纵火烧房子。
Someone is setting fire to a house.
40.我家失火了。
My house is on fire.
41.我家煤气泄露。
The gas in my home is leaking out.
42.我触电了，需要抢救。
I got an electric shock. I need a doctor.
43.我的钥匙丢了，需要你们帮我开门。
My key was lost. I need your help.
44.我的国籍是英国（美、日、法、德、意、俄、韩国）。
I am from
45.我是英国人（美国人、日本人、法国人、德国人、意大利人、俄国人、韩国人）。
I am an English (an American, a Japanese, a French, a German, an Italian, a Russian, a Korean).
三、火灾疏散（Fire Evacuation）
46.请注意，我们是双鸭山消防。
Attention please,this is the ShuangYaShan Fire Department.
47.你们的大楼失火了。
There is a fire in your building.
48.你们必须立刻疏散。
You need to evacuate immediately.
49. 不要惊慌！
Do not panic!
50. 用湿毛巾盖住嘴巴和鼻子。
Use a wet towel to cover your mouth and nose.
51. 赶快往最近的紧急出口去。
Walk quickly to the nearest emergency exit.
52.好好走，不要跑！
Walk! do not run!
52. 不要去拿你的个人财物。
Do not take your personal belongings.
53. 不要使用电梯。
Do not use the elevators.
54. 马上离开这栋大楼。
Get out of the building now!
55. 不要试图从大楼上跳下来。
